Frequently Asked Questions – Apartment booking

If you are going to book apartment or already did it, and you have some questions, please, read our Frequently Asked Questions.

There is reception in Mercedes Heritage Apartments where you can pick up the keys. Reception time is from 9:00h to 22:00h and you can do the check in from 15:00h to 22:00h. We always recommended to tell us your estimate arrival time and your flight number and we will be waiting for you.
Yes, there will be sheets and towels available for all the guests, everything will be ready on your arrival. The apartments are fully equipped and you only need to bring your personal belongings.

There are 3 ways to get to the apartment from the airport:
1. The quickest of cause is the taxi, it will cost you up to 25-35€ approx. (Depends on the day of the week, and if it is nighttime, and some extra for luggage)
2. You can take a blue shuttle bus (AEROBUS) going from airport to Catalunya Square (A1 and A2 depend on the terminal) but getting off bus at Urgell-GranVia stop. From there you can walk (it is quite far if you are with luggage, 6 streets up Urgell street till Provenza street) or take a quick taxi ride.
3. The last way gets you mostly to our doorstep. From the airport (but only from terminal 2, but there is a free shuttle between the terminals) you can take a train going to Sants train station from there you can take a blue metro line and go till Hospital Clinic (2 stops from there). The apartment is on another corner of this metro stop. At the train station the entrance to metro is inside the station itself.
Exact address you should go is Provenza 131, Conserjeria. We will be waiting there.Please advise what flight number you taking so I can check if you are late.

Check-in to the apartments is from 15h to 22h, but depending on occupancy they might be ready earlier or later than that time. The latest time for check-out is 12h. If you need to leave your luggage you can do it in our storage lockers at no extra charge.
You can book apartment at our site in real-time: find a booking calendar at the top of the site, select arrival and departure date, number of guests (adult and childs) and realise the search.
The payment will be made on arrival at the apartment by credit card or cash in local currency, except for offers that have their own terms:
– Non-refundable: The payment will be 100% at the time of booking.
– Medium stays: The charge will be 15% at the time of booking, the remaining 70% upon arrival.
– Extended stays: The charge will be 25% for the first month at the time of booking, the remaining negotiable according to each case.
Mercedes Heritage Apartments has the rights to ask for a deposit 300 Euros upon arrival at the apartment. This deposit will be returned on the departure day once we have checked that there has been no damage caused to the apartment or its contents.
No, the total amount includes services (cleaning, water, electricity,…) and VAT except the Tourist tax to pay upon arrival (only for adults older than 16 years).
Please, call us as soon as possible and we will try to fix it or replace it if necessary, and reach an agreement regarding any costs
We need a credit card number to guarantee the reservation. There will be no charges made to the credit card if the reservation is canceled 5 days before your arrival date, unless your reservation has been made at a special price with specific cancellation conditions.
Once you’ve filled in all the required info we’ll send you a confirmation email with details of the reservation which will tell you everything you need to know about your stay and gives you all the info you need to get to the apartment when you arrive. If you don’t receive a confirmation email, please contact us as soon as possible.

Short Stay Offers

Special Offers for Short Stay: 10% Off for non-refundable bookings

Long Stay Offers

Special Offers for Long Stay: from 15% Off

Special Promotions

Available soon

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or call us now +34 933 48 82 87